Refund policy

30-Day Return & Refund Policy

We accept return requests made within 30 days of delivery.

Return eligibility
To qualify for a return, the item must be unused, unopened, and in its original packaging. Proof of purchase is required. Because Batana Oil is a personal-care product, opened or used products cannot be returned for hygiene reasons unless they arrived damaged, defective, or incorrect.

Before sending a return
Please contact us through the Contact Us page before returning any item. Returns sent without prior approval may not be accepted. We will provide the return address and instructions after approving your request.

Damaged, defective, or incorrect items
Please inspect your order upon arrival. Contact us within 7 days of delivery and include your order number and clear photos if the product is damaged, defective, or incorrect. Once verified, we will offer a replacement or refund at no additional cost.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs and the original shipping charge is non-refundable. If the return is due to our error or a damaged or defective item, we will cover reasonable return shipping costs.

Refunds
We will notify you after inspecting the returned item. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to process the refund.

Cancellations
Orders may be cancelled before fulfillment begins. Once an order has been processed or shipped, it cannot be cancelled and must follow the return process above.

Non-returnable items
Opened or used personal-care products, gift cards, and final-sale items are not returnable, except where required by applicable law.